Yum's Support

1. What is Yum?

Yum is a digital menu platform designed for hotels, restaurants, bars, and cafes. It simplifies menu creation, management, and sharing through QR codes or public links, while also offering AI tools, analytics, targeted promotions, and giveaways to help businesses grow and attract new customers.

2. How does Yum help grow my business?

Yum promotes your business by:

• Showcasing your menus on the platform to attract organic users.
• Allowing you to send targeted push notifications for promotions.
• Enabling giveaways directly on your menus to create excitement and drive loyalty.

This combination ensures better visibility, higher engagement, and more repeat customers.

3. What makes Yum different from other QR menu platforms?

Yum goes beyond static QR menus. It includes:

• AI-Powered Menu Creation: Automatically generate and translate menus using AI and voice recognition.
• Targeted Promotions: Send personalized push notifications to highly targeted audiences.
• Real-Time Updates: Instantly update your menu from any device.
• Analytics: Gain insights into menu views, popular items, and customer behavior.
• Built-in Promotions: Make your menus discoverable through Yum’s platform.

Yum is designed not just to digitize your menus but to help you grow your business.

4. How does the AI-powered menu creation work?

Yum’s AI tools automate the entire menu creation process:

• Simply speak your menu articles aloud, and Yum will transform it into written content.
• AI generates translationsinto multiple languages automatically.
• This reduces manual effort and saves time, making menu creation 10x faster.

5. How do customers access my digital menu?

Customers can access your digital menu by:

• Scanning a QR code placed on tables, walls, or receipts.
• Clicking on a public link shared via social media, websites, or messaging platforms.

6. Can I update my menu instantly?

Yes! Yum allows you to make real-time updates to your menu from any device. Whether you’re changing prices, adding specials, or marking items as unavailable, your customers will always see the latest version.

7. What are targeted push notifications?

Targeted push notifications let you send personalized promotions to customers based on their:

• Location - country and/or city
• Food and/or Drink Preferences

For example, you can notify customers about a happy hour on cocktails or a new pizza offer, ensuring your message reaches the right audience and drives traffic.

8. How do giveaways work in Yum?

With Yum, you can activate giveaways directly on your menu:

• Offer free drinks or dishes to customers who visit your places and scan your QR code.
• Giveaways create excitement, attract new visitors, and encourage repeat business.

It’s a perfect strategy to keep your tables full and your customers engaged.

9. Does Yum support multilingual menus?

Absolutely! Yum allows you to create menus with unlimited translations. AI automatically translates your menu into multiple languages, making it perfect for businesses that serve international customers.

10. What analytics does Yum provide?

Yum’s analytics give you detailed insights into your business, including:

• Total QR Scans: Track how many customers scan your menus.
• Total Organic views: Monitor visits through public links.
• Views per business location: Monitor visits for each business location.
• Views per menu: Monitor visits for each menu.
• Most visited menu categories: Identify which items get the most attention on each menu.

These insights help you optimize your menu, improve offerings, and make smarter business decisions.

11. Is Yum suitable for businesses with multiple locations?

Yes! Yum is built to scale with your business. You can manage multiple locations and create unlimited menus with real-time updates for each location.

12. Can Yum help me attract new customers?

Yes! Yum promotes your menus on its platform, helping new users discover your business. Combine this with targeted promotions andgiveaways to attract more visitors and turn them into loyal customers.

13. Is Yum eco-friendly?

Definitely! By eliminating printed menus and switching to digital, Yum helps reduce paper waste and supports sustainable business practices.

14. How can I try Yum?

Yum offers a free trial period for new businesses. Sign up, explore the platform, and experience how Yum can help you streamline operations, boost visibility, and grow your business.

15. How do I switch my account from user to business?

To upgrade your account from a regular user to a business account:

• Log in to your Yum account.
• Go to your Profile Settings.
• Choose Business Account option under the Account Type section.
• Update your profile to make changes.

Once completed, you’ll have access to business features, such as managing menus, promotions, and analytics.

16. How do I register my business locations?

To register business locations:

• From the dashboard, navigate to the “Places” section.
• Click “Add New Location.”
• Fill in the location details, such as name, address, city, and contact information.
• Add any relevant links for social media, website, or delivery services.
• Save your location.

You can register one or multiple locations and manage them individually.

17. How do I create a menu?

Creating a menu is simple:

• Go to the “Menus” section on your dashboard.
• Click “Create New Menu.”
• Select the location this menu belongs to.
• Name your menu and choose a default language.
• Start adding categories and articles (food/drink items) to build your menu.
• Save and preview the menu to see how it looks.

18. How do I create in-menu promotions?

To create a promotion directly in your menu:

• Navigate to the “Menus” section and select the desired menu.
• Upload your menu promotion under the Promo section.
• Update the menu to make changes.

Your promotion will now appear in the selected menu instantly when you enter the menu preview mode.

19. How do I send targeted push notification promotions?

To send push notifications to targeted users:

• Navigate to the “Menus” section and go to "Targeted Promotions" module at the bottom of the page.
• Write the notification title and message and review it.
• Define the audience by selecting country and city, as well as food and drink categories.

This ensures your message reaches the right customers and drives more visits.

20. How do I set menu languages?

To add multiple languages to your menu:

• Open your menu in the “Menus” section.
• Add and manage menu languages under the Menu Translations section.
• You can also set a default menu language that will be userd into menu preview.

Yum supports unlimited languages, making it perfect for diverse audiences.

21. How do I add a greeting message to my menu?

To add a personalized greeting:

• Open your menu in the “Menus” section.
• Write your message into the Greeting Message section.

The greeting will appear at the top of your menu when customers access it.

22. How do I link a menu with a business location?

To associate a menu with a specific location:

• Open your menu in the “Menus” section.
• Choose one of the previewsly created locations in Business Place section dropdown.
• One menu can belong to one business location.

23. How do I enable delivery options?

To enable delivery for a location:

• Open your menu in the “Menus” section.
• Turn on the Delivery toggle under Delivery Support section.
• Write your phone number where people can reach you.

Customers will now see the delivery option in your menu.

24. How do I enable the menu giveaway program?

To activate giveaways:

• Open your menu in the “Menus” section.
• Turn on the Delivery toggle under Giveaway Support section.
• Include food and/or drink articles into the giveaway right after.

Customers scanning your QR code will now have a chance to win giveaways.

25. How do I change the giveaway win rate percentage?

To modify the giveaway win rate:

• Open your menu in the “Menus” section.
• Go to the Giveaway Support section.
• Adjust the percentage (e.g., 0.3 = 30-35 wins per 1000 scans).
• Save the changes by updating the menu.

The algorithm will automatically update the giveaway logic and will pick winners automatically based on your input.

26. How do I manage and reorder menu categories?

To modify the giveaway win rate:

• Open your menu in the “Menus” section.
• Go to the Manage Articles module at the bottom of the page.
• Add and organize menu categories for both Foods and Drinks separately.
• To reorder categories:
• Drag and drop categories into the desired order.
• Save the new order.

The first category will always be visible when the menu is opened.

27. How do I hide or show menu categories?

• Go to the Manage Articles module at the bottom of the page.
• Use the “Visibility” toggle for each category to show or hide it.
• Click on Save Categories Order to make changes.

Hidden categories will not appear in the customer menu but remain editable.

28. I can not find the food or drink category I need. What should I do?

If you can’t find a specific category:

• Contact Yum Support directly.
• We manage categories and their visual design to ensure they look professional and consistent.

29. How do I add and translate articles?

If you can’t find a specific category:

• To add an article:
• Open the desired category and click “Add Article.”
• Enter the article name, description, price, and other details.
• To translate articles:
• Use AI automatic translations to instantly translate all articles.
• You can also manually edit the translations.
• Use voice recognition to dictate the article text, which Yum will transcribe and translate into all selected languages.

30. How do I manage article pricing and availability?

• To set a price: Add a single price when creating or editing an article.
• To set multiple prices: Use the Multiple Prices Toggle and set sizes + price (e.g., Small/Medium/Large).
• To mark as out of stock: Toggle the “Out of Stock” option in the article settings.

31. How do I subscribe to an annual plan?

To subscribe:

• Go to the Profile Settings.
• Under Account Type section you must have choosen a Business Account.
• If your Account Type is Business you will see an action button to Subscribe - click on it.
• It will bring you to the checkout page where you can choose your annual package.
• Enter your payment details and coupon code if you have one.
• Complete the checkout, and enjoy using all exclusive features of Yum.